CAREERS TO EXCEED EXPECTATIONS

Hotel of the Year 2017

At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.

Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first.

Need and Anticipation:

The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times.

The Best Working Conditions:

Lough Erne Resort believes in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

You can expect excellent training and career development opportunities at Lough Erne Resort.

CURRENT POSITIONS AVAILABLE 

 

Events Coordinator – (Maternity Cover Contract)

We are seeking to recruit a temporary Events Coordinator to oversee all aspects of event planning and management to include weddings, small functions, meetings, group and golf events business-to-business events, gala dinners etc... 

The ideal candidate will:

  • Create event proposals which fit client requirements and presenting proposals in a timely manner
  • Carry out resort show arounds to brides, grooms and prospect ant clients
  • Plan event aspects, such as venue, seating, dining, overnight stays and special arrangements
  • Compile function sheets for the operational team
  • Confirm bookings and take payments
  • Demonstrating to clients strong knowledge of the venue and its facilities
  • Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable records of business won and lost
  • Managing and overseeing events on the day of, including problem-solving, welcoming guests
  • Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities
  • Following up on past business via cold calling
  • Planning multiple events at once


Applicants Must:

  • Excellent communication and interpersonal skills
  • Previous event planning experience
  • Time-Management
  • Previous Sales experience
  • Knowledge of Common Reservation Software, Attention to Detail
  • Initiative, Enthusiasm, Flexibility, Degree in Event Planning or Marketing Preferred
  • Excellent PC skills to include Opera and Concept

 

HR Administrator – 16 hours per week 

Main Responsibilities:

  • Providing administrative support to the HR Manager
  • Send out application forms, compile short lists, send recruitment letters and undertake administration, co-ordination and support of all recruitment activity.
  • To carry out administrative duties throughout HR, including note-taking for meetings, verifying documentation, filing, creating reports, mail merges, sending of correspondence.
  • Ensuring all employee files are complete and up to date
  • To assist with HR new starter inductions
  • To participate in auditing the HR files
  • Keeping a record and systems in place of staff training

 

The ideal candidate will:

  • Previous experience as a HR Administrator  
  • CIPD / CIPP qualification or part qualification (preferred but not essential)
  • Strong communication skills
  • Ability to plan, multi-task and manage time effectively
  • IT literate
  • Able to work under own initiative and as part of a team
  • Organisational and co-ordination skills
  • Attention to detail
  • Able to maintain confidentiality at all times

 

Night Porter

Primarily working as part of the Front of House Team, the Night Porter will be responsible for the security of the hotel and guests overnight. This includes maintaining the cleanliness and standards of the hotel public areas during the night time hours, whilst also acting as the point of contact for guests.

Main Responsibilities:

  • Maintaining our luxury standards of cleanliness and service at all times
  • Operating cleaning machinery in accordance with guidelines given
  • Working with cleaning chemicals in line with COSHH guidelines
  • Attend to guests needs and requirements, including arrivals and departures
  • Preparing out of kitchen hours room service food and drinks.
  • Providing the late bar service.
  • Set up conference and banqueting rooms as required.
  • Responsible for the security and integrity of property and guests whilst on duty, adhering to company policy and legislation
  • Regular patrols to check security and safety of property and guests
  • To work as part of a team and to constantly evaluate, train and improve the experience of our guests
  • Establish and maintain effective employee relations across departments
  • Works with the Management Team to improve the effectiveness of both the night porter and cleaning service, providing ideas for costs savings and efficiency.
  • To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike

 

The ideal candidate will:

  • An keen eye for detail
  • The ability to work, understand and adhere to luxury standards
  • The ability to work alone and as part of a team
  • Good communication skills and a high level of spoken English
  • Exceptional organisational skills
  • Physical fitness
  • Customer service skills
  • Previous experience in a similar role
  • To have a great personality and be genuine, approachable and attentive.
  • Computer skills
  • Positive attitude

 

Assistant Conferencing and Banqueting Manager

This is a fantastic opportunity for to anyone wanting to advance their career in the world of hospitality.  The ideal candidate will assist with the management of all functions and events including corporate, weddings and private functions in relation to running the event, set up and after care.  This is a very "hands on" client interactive, floor management position. The ideal candidate will have previous supervisory or leadership experience in Conference & Banqueting within a high end hotel or quality/luxury/5 star venue

Job Responsibilities

  • Your role is to ensure a smooth running of the conference & banqueting department ensuring all guests receive the highest standard of service at all times
  • To ensure conference, meeting and banqueting rooms are set in accordance with the resort standard
  • To coach and mentor team members
  • To assist with team member training and new starter inductions
  • To attend function sheet meetings

 

Applicants Must:

  • Previous experience as a supervisor or assistant manager within the conferencing department
  • Strong communication skills
  • Excellent customer service skills
  • Excellent interpersonal skills
  • Ability to plan, multi-task and manage time effectively
  • IT literate
  • Able to work under own initiative and as part of a team
  • Organisational and co-ordination skills
  • Attention to detail

Assistant Thai Spa Manager 

An exciting opportunity has arisen for an Assistant Thai Spa Manager within the resorts Thai Spa.  The successful candidate will assist the Spa Manager to:

  •  Ensure high standards of presentation and cleanliness are maintained at all times within the spa at all times.
  • Assist with planning team schedules
  • Ensure all team members are trained in the department’s standards and procedures required.
  • Ensure any complaints are analysed, responded to and training carried out when needed.
  • Ensure all members of staff are aware of actions to be taken in the event of a fire, ensure safety of all equipment at all times.
  • Coach and mentor team members on the thai spa ethos.
  • Ensure that all members of staff are aware of all aspects of safety connected with their job role.
  • All members of staff must be properly trained and qualified before doing any treatment/class.
  • Responsible for the Health & Safety within the department. Maintain first-aid box within your department.

Qualifications:

  • NVQ 2 and 3 or equivalent in massage, beauty.

Experience:

  • Experience as a Senior Beauty Therapist essential.
  • Experience in a supervisor or managerial role and people manager essential.

Skills:

  • Ability to organise and prioritise work.
  • Be able to motivate and manage a team effectively.
  • Be familiar with computer packages.
  • Excellent customer service and interpersonal skills

Knowledge and Understanding:

  • Knowledge of all treatment procedures and products and to be able to adapt treatments to a clients need.
  • Knowledge of the teams’ skills and areas trained in so that work can be allocated effectively.

 

Traditional Thai Therapists

We are currently seeking to recruit Full Time & Part Time Traditional Thai Therapists to carry out a range of Thai Massage & spa Treatments, full training will be provided.

Applicants must be of a warm, caring, intuitive, honest, flexible and adaptable nature and possesses a genuine commitment to customer service, holistic views and development of their skills within this area.

Successful candidates will be well versed in both Thai and Western therapies and philosophies and will reflect the ethos of the resort though passion for customer service and professionalism.

Main responsibilities will include::

  • Carrying out a high level standard of facials, Thai Massage and body treatments
  • Cleaning treatment rooms
  • Covering the Thai Spa reception as required

The Person

  • Strong interpersonal and communication skills
  • Excellent customer services skills

 Desirable: Previous retail sales experience a bonus

1-2 years’ experience working within a spa environment
Ability to use your initiative

This position would include working in the morning and evening shifts over the period Monday to Sunday.

Green Keeper

To carry out routine golf course maintenance on the Faldo and Castle Hume Courses as directed by the Golf Course Manager, in accordance with the Resorts standard operating procedures and its Health and Safety

Main responsibilities will include:

  • Cut tees, greens, surrounds, fairways, rough and semi rough
  • Set up the golf course, including changing holes, moving tee markers areas in maintenance
  • Racking bunkers
  • Apply top dressing and fertilizer
  • Identify and control pests and diseases
  • Renovate worn and damaged turf
  • Weeding, planting and border maintenance
  • Driving a tractors / machinery with implements
  • Undertaking routine machine maintenance
  • Preparing machinery for use
  • Preparing machinery for storage
  • Spraying
  • Tree maintenance


Applicants Must:

  • Previous Grounds or Green keeping experience
  • Know of the game of golf
  • Green keeping qualification would be advantageous
  • Full clean driving license
  • Excellent communications and interpersonal skills
  • Ability to work independently in addition to working in a team
  • Excellent communication skills, both verbal and written
  • Ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving

 

Spa Attendant / Cleaner (Part Time)

Lough Erne Resort are seeking to recruit a part time Spa Attendant for the award winning Thai Spa.  As Spa Attendant you will be required to keep the poolside areas, changing rooms and public areas clean including the toilet facilities, replenish towels/robes .

  • Assist with general day to day Spa operations
  • Working alongside the existing spa reception team, you will be responsible for the full customer journey for our spa customers
  • Taking clients drinks/refreshment orders and managing their expectations to the highest standards
  • Supporting the therapist turnaround of the treatment rooms and area’s by cleaning and tidying up after clients leave
  • Opening and closing of the spa in the highest possible standard
  • You will need to have a friendly personality, have high standards of cleanliness and enjoy guest interaction

 

Hotel Receptionist (Part Time / Job Share Available)

Essential Criteria:

  • Personable Attitude
  • Enthusiastic and organised person, ability to multitask in a busy environment
  • Flexible approach to work
  • Excellent communication skills
  • Good standard of literacy and computer skills
  • Available to work shifts and over 7 day period
  • Experienced in office packages i.e. Word, Excel, Outlook


Desirable Criteria:

  • 5 GCSEs at C or above, to include Maths and English
  • Previous Hotel/Reception Experience, although training will be given
  • Use of Hotel systems such as Opera
  • Experience in customer facing role
  • Cash handling experience

 

The Loughside Bar and Grill Manager

The successful candidate will be responsible for the daily running of the Loughside Club house and Half Way House.

Main responsibilities will include:

  • Managing the team and service delivery to ensure 5 star service at all times
  • recruiting, training and supervising staff
  • agreeing and managing budgets
  • ensuring compliance with licensing, hygiene and health and safety legislation and resort guidelines
  • overseeing stock levels
  • ordering supplies
  • producing staff rotas and forecasts
  • handling customer enquiries and complaints
  • taking reservations
  • greeting and advising customers on services and menus
  • problem solving
  • preparing and presenting staffing/sales reports
  • keeping statistical and financial records
  • assessing and improving profitability and service standards
  • handling administration and paperwork
  • liaising with customers, employees, suppliers, sales representatives
  • making improvements to the running of the outlet and developing the restaurant

Applicants Must:

  • Be fluent in spoken and written English
  • Excellent organisational skill
  • Excellent interpersonal skills and have an excellent eye for detail
  • Proven ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving.
  • Flexible approach to duties and  working hours
  • You will have experience within a role within a similar environment as a Manager.
  • A positive, confident and determined approach;
  • A high degree of self-motivation and ambition;
  • You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
  • A HND, degree or equivalent work experience within the field of hospitality or Restaurant Management

 

Housekeeping Supervisor (Fixed Term)

Reporting to the Housekeeping Manager at Lough Erne Resort.  For a period of 6 months, 40 hours per week over the period Monday to Sunday (Rota basis, Mornings, Afternoons, Evenings) 

Main responsibilities will include:

As Housekeeping Supervisor you will join our housekeeping team to help coordinate and organise the team and ensure the delivery of exceptional standards and guest service in our luxury resort.

This hands on, proactive role will have a focus on quality, attention to detail and in developing and supporting your colleagues to achieve fantastic guest product and service standard.

You will check rooms, carry out deep cleaning, help prepare rotas and deal with guest issues as required. 

You will have excellent communication and organisational skills and be a fantastic team player; with this in mind you will have proven experience as a Housekeeping Supervisor or senior team member within a similar hotel environment or be able to demonstrate you are ready to take your career to the next level within this award-winning hotel.

Previous experience of training within housekeeping would be desirable for this role and a working knowledge of standard computer office packages is essential.

 

Housekeeping Assistants (Casual Hours)

The beautifully appointed Lough Erne Resort are seeking to recruit casual hours housekeeping assistants to clean rooms and lodges at the resort.  Shifts for these positions will include working morning and evening over the period Monday to Sunday

Main responsibilities will include:

  • Cleaning, dusting, mopping approximately 9 / 10 rooms per day
  • Ensuring that the highest possible standard of cleanliness is achieved, supplies are replenished, and that our guests are made to feel at home
  • Creating renowned memorable experiences for all our guests
  • Keeping the housekeeping service area, cupboards and guest corridors clean and tidy
  • Reporting defects in the room, to ensure that our standards remain at the highest level
  • Assisting the Housekeeping team to ensure efficiency and seamless service

 

Applicants Must: 

  • Previous Housekeeping experience is desirable
  • Must have excellent attention to detail
  • Good level of both written and spoken English
  • An ability to use your initiative
  • Excellent customer services skills

 

Chef de Partie / Commis Chef

Reporting to Executive Chef / Head Chef, Hours of work: 40 per week full time.  As a Chef De Partie / Commis Chef you will:

Work closely with the Sous and other chefs and hold a key role in day to day operation of the Resort kitchens.
The successful candidate will be passionate about working with the finest, local and freshest ingredients and in delivering quality dishes and products
You will take an organised approach to your role and prioritise effectively to ensure the smooth running of your section, whilst adhering to all haccp guidelines in addition to sharing your knowledge and supporting in the training and development of kitchen team

 

Food & Beverage Team Waiting Team Members (Casual Hours)

Casual hours over the period Monday to Sunday (Rota basis) working a mix of morning, afternoons and evenings

Main responsibilities will include:

  • Creating memorable experiences for our guests
  • Ensuring guests are served in a prompt and professional manner at their tables
  • Ensuring guests food and beverage orders are taken and served in a timely manner
  • Clearing and cleaning tables
  • Being fully conversant in serving cocktails, drinks and food to the resort standards
  • Handling complaints in a timely and efficient manner
  • Ensuring that licensing laws, health and safety legislation is adhered to


Applicants Must:

  • Be fluent in spoken and written English
  • Excellent organisational skill
  • Excellent Customer Service Skills
  • Excellent communications and interpersonal Skills
  • Proven ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving
  • An interest in hospitality or previous bar or waiting experience

 

For further information and an application form please contact: 

The HR Department, Lough Erne Resort, Belleek Road Enniskillen, Co. Fermanagh BT93 7ED. 

Tel: +44 (0)28 6634 5714 or email hr@lougherneresort.com for further information.  

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