CAREERS TO EXCEED EXPECTATIONS

Hotel of the Year 2017

At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.

Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first.

Need and Anticipation:

The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times.

The Best Working Conditions:

Lough Erne Resort believes in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

You can expect excellent training and career development opportunities at Lough Erne Resort.

CURRENT POSITIONS AVAILABLE 

 

Front of House Receptionist (Full Time / Job Share Available)

Essential Criteria:

  • Personable Attitude
  • Enthusiastic and organised person, ability to multitask in a busy environment
  • Flexible approach to work
  • Excellent communication skills
  • Good standard of literacy and computer skills
  • Available to work shifts and over 7 day period
  • Experienced in office packages i.e. Word, Excel, Outlook

 

Desirable Criteria:

  • 5 GCSEs at C or above, to include Maths and English
  • Previous Hotel/Reception Experience, although training will be given
  • Use of Hotel systems such as Opera
  • Experience in customer facing role
  • Cash handling experience

 

Seasonal Assistant Golf Professional – May to October

We are seeking to recruit a Seasonal Assistant Golf Professional, the successful candidate will:

  • Assisting the Golf Professional with golf lessons and classes
  • Work within the golf shops to sell merchandise; assist with stock takes and replenish stock
  • Control tee sheet operations
  • Assist with group and corporate days and scoring
  • Carrying out ball lifts
  • Issuing out and logging golf buggies
  • Washing buggies and golf services duties
  • Must have good spoken and written English
  • One to three years of similar or related experience in the golf sport
  • Single Handicap required, in year one or two of their PGA course
  • Valid driver’s license preferred
  • Previous knowledge or experience of Concept or a similar golf system
  • Excellent communication and interpersonal skills

Assistant Golf Professional

We are currently recruiting for an Assistant Golf Professional to join our Pro-shop team and assist the Head Professional and Director of Golf with the smooth running of the Pro-Shop and Golf Operations 40hrs a week

Main responsibilities will include:

  • To support the Head Pro to ensure the smooth running of golf operations whilst on duty to include taking lessons, children’s camps, updating the Concept systems
  • To work closely with the Pro-Shop team to help the department achieve the budgeted targets for retail sales, green-fee totals, society day packages, and membership growth
  • To ensure our golfing clientele receive a warm welcome and are provided with advice and information on course conditions and ensure maximisation of retail sales through cross selling and up-selling of products
  • To ensure the Pro-Shop, academy and driving range are clean,  presentable and maintained at all times
  • Opening and closing the golf shop to include cashing up
  • Carrying out golf services duties to include buggy preparation and ball lifting


Knowledge, Skills & Experience Required:

  • PGA Membership plus one years teaching experience
  • Previous experience in a similar role and be able to lead and motivate others
  • Great communication and interpersonal skills
  • High level of attention to detail
  • High level of personal presentation and polite and friendly manner
  • Team player to fulfil tasks according company daily duties
  • Passionate about delivering the highest standards of customer service


This is a full time role working 5 days per week between Monday and Sunday. Due to the nature of the business shift patterns will vary and weekend work is required.

Traditional Thai Therapists

We are currently seeking to recruit Full Time & Part Time Traditional Thai Therapists to carry out a range of Thai Massage & spa Treatments, full training will be provided.

Applicants must be of a warm, caring, intuitive, honest, flexible and adaptable nature and possesses a genuine commitment to customer service, holistic views and development of their skills within this area.

Successful candidates will be well versed in both Thai and Western therapies and philosophies and will reflect the ethos of the resort though passion for customer service and professionalism.

Main responsibilities will include::

  • Carrying out a high level standard of facials, Thai Massage and body treatments
  • Cleaning treatment rooms
  • Covering the Thai Spa reception as required

The Person

  • Strong interpersonal and communication skills
  • Excellent customer services skills

 Desirable: Previous retail sales experience a bonus

1-2 years’ experience working within a spa environment
Ability to use your initiative

This position would include working in the morning and evening shifts over the period Monday to Sunday.

 

The Loughside Bar and Grill Manager

The successful candidate will be responsible for the daily running of the Loughside Club house and Half Way House.

Main responsibilities will include:

  • Managing the team and service delivery to ensure 5 star service at all times
  • recruiting, training and supervising staff
  • agreeing and managing budgets
  • ensuring compliance with licensing, hygiene and health and safety legislation and resort guidelines
  • overseeing stock levels
  • ordering supplies
  • producing staff rotas and forecasts
  • handling customer enquiries and complaints
  • taking reservations
  • greeting and advising customers on services and menus
  • problem solving
  • preparing and presenting staffing/sales reports
  • keeping statistical and financial records
  • assessing and improving profitability and service standards
  • handling administration and paperwork
  • liaising with customers, employees, suppliers, sales representatives
  • making improvements to the running of the outlet and developing the restaurant

Applicants Must:

  • Be fluent in spoken and written English
  • Excellent organisational skill
  • Excellent interpersonal skills and have an excellent eye for detail
  • Proven ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving.
  • Flexible approach to duties and  working hours
  • You will have experience within a role within a similar environment as a Manager.
  • A positive, confident and determined approach;
  • A high degree of self-motivation and ambition;
  • You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
  • A HND, degree or equivalent work experience within the field of hospitality or Restaurant Management

 

Housekeeping Assistants (Casual Hours)

The beautifully appointed Lough Erne Resort are seeking to recruit casual hours housekeeping assistants to clean rooms and lodges at the resort.  Shifts for these positions will include working morning and evening over the period Monday to Sunday

Main responsibilities will include:

  • Cleaning, dusting, mopping approximately 9 / 10 rooms per day
  • Ensuring that the highest possible standard of cleanliness is achieved, supplies are replenished, and that our guests are made to feel at home
  • Creating renowned memorable experiences for all our guests
  • Keeping the housekeeping service area, cupboards and guest corridors clean and tidy
  • Reporting defects in the room, to ensure that our standards remain at the highest level
  • Assisting the Housekeeping team to ensure efficiency and seamless service

 

Applicants Must: 

  • Previous Housekeeping experience is desirable
  • Must have excellent attention to detail
  • Good level of both written and spoken English
  • An ability to use your initiative
  • Excellent customer services skills

 

Breakfast Chef

Main responsibilities will include:

  • Assist the Sous Chefs with all kitchen duties
  • Support a working environment which promotes positive attitude, pride and good morale and ensuring high standards of quality control, handling and storage of commodities to current legislation
  • Have passion for food preparation and a team player

 

Applicants Must:

  • Have experience in a similar position
  • NVQ Level 2 or equivalent
  • Food Hygiene Level 2

 

Chef de Partie / Commis Chef

Reporting to Executive Chef / Head Chef, Hours of work: 40 per week full time.  As a Chef De Partie / Commis Chef you will:

Work closely with the Sous and other chefs and hold a key role in day to day operation of the Resort kitchens.
The successful candidate will be passionate about working with the finest, local and freshest ingredients and in delivering quality dishes and products
You will take an organised approach to your role and prioritise effectively to ensure the smooth running of your section, whilst adhering to all haccp guidelines in addition to sharing your knowledge and supporting in the training and development of kitchen team

 

Food & Beverage Team Waiting Team Members (Casual Hours)

Casual hours over the period Monday to Sunday (Rota basis) working a mix of morning, afternoons and evenings

Main responsibilities will include:

  • Creating memorable experiences for our guests
  • Ensuring guests are served in a prompt and professional manner at their tables
  • Ensuring guests food and beverage orders are taken and served in a timely manner
  • Clearing and cleaning tables
  • Being fully conversant in serving cocktails, drinks and food to the resort standards
  • Handling complaints in a timely and efficient manner
  • Ensuring that licensing laws, health and safety legislation is adhered to


Applicants Must:

  • Be fluent in spoken and written English
  • Excellent organisational skill
  • Excellent Customer Service Skills
  • Excellent communications and interpersonal Skills
  • Proven ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving
  • An interest in hospitality or previous bar or waiting experience 

 

For further information and an application form please contact: 

The HR Department, Lough Erne Resort, Belleek Road Enniskillen, Co. Fermanagh BT93 7ED. 

Tel: +44 (0)28 6634 5714 or email hr@lougherneresort.com for further information.  

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