CAREERS TO EXCEED EXPECTATIONS

Hotel of the Year 2017

At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.

Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first.

Need and Anticipation:

The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times.

The Best Working Conditions:

Lough Erne Resort believes in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

You can expect excellent training and career development opportunities at Lough Erne Resort.

CURRENT POSITIONS AVAILABLE 

 

The Thai Spa Manager

You will be responsible for managing a team of Therapists and Retail Hosts in delivering a 5* service to all clients. You will set the example with your high level of product knowledge and client engagement. You will fully responsible for the financial performance of the business, meeting sales targets and KPIs.

 Essential Criteria

  • Experience with the Luxury Spa industry
  • Previous leadership experience
  • Previous responsibility for the financial success of a business.
  • Proven track record of sales growth within a business
  • Experience of training and developing a team
  • Passion for retail & people
  • High service standards met with a proactive & personal approach to clients
  • Understanding of treatments, therapies & our brand messaging
  • Good conversational and written English
  • Motivated, flexible and a driven attitude
  • Impeccable grooming
  • Excellent attention to detail
  • Benefits

 

 In exchange for your passion and commitment you will receive;

  • Competitive salary plus bonuses
  • 28 days holiday (incl bank holiday)
  • Stakeholder pension scheme with life insurance

 

Front of House Receptionist (Full Time / Job Share Available)

Essential Criteria:

  • Personable Attitude
  • Enthusiastic and organised person, ability to multitask in a busy environment
  • Flexible approach to work
  • Excellent communication skills
  • Good standard of literacy and computer skills
  • Available to work shifts and over 7 day period
  • Experienced in office packages i.e. Word, Excel, Outlook

 

Desirable Criteria:

  • 5 GCSEs at C or above, to include Maths and English
  • Previous Hotel/Reception Experience, although training will be given
  • Use of Hotel systems such as Opera
  • Experience in customer facing role
  • Cash handling experience

 

Marketing Coordinator (Maternity Cover)

40 hours per week over the period Monday to Friday (Flexibility will be required in relation to evening and occasional weekend work)

The ideal candidate will have previous experience as a marketing coordinator and hold a degree in a marketing or a business related subject.   You will be have a comprehensive knowledge of marketing techniques and practice to include social media management, digital marketing, website management, direct marketing campaigns and strategies alongside knowledge of current marketing trends.  In addition to having excellent organisational skills an ability to prioritise, multitask and meet deadlines. You will assist in coordinating marketing and PR campaigns across a broad range of topics as well as evaluating their success.  You will collate and produce branded marketing collateral and direct marketing campaigns all within the company and data protection guidelines.

Minimum two years’ experience in the past three years is desirable.

Previous candidates need not apply.

Director of Golf and Head Professional

We are looking for an exceptional Head of Golf Professional. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. The Golf Professional will have the ability to oversee and direct the operations, services and activities of the golf course; recommend and implement goals and objectives for providing golf services; prepare, monitor and administer budgets and financial analysis for golf course operations

Key Responsibilities of the Head Golf Professional:

  • Direct, manage, supervise and coordinate the programs and activities of the Golf Course and Pro Shop
  • To keep abreast of changes in the environment in which the organisation operates and use this knowledge to identify new business development opportunities for all areas of golf operations
  • Provides a professional atmosphere that the members and guests would be proud to recommend potential members to join
  • Develop and oversee an innovative tournament schedule and golf activities program
  • Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with supervising Food and Beverage operations
  • Oversee all fiscal responsibilities and performance for golf operations; Drives the development and day to day tracking of the budget and business plan. Helps to control expenses in relation to revenues
  • To continuously review and develop standard operating procedures for each area of the golf business at the hotel to ensure maximum customer satisfaction whilst maximising revenue and profitability
  • Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses
  • Oversee a profitable merchandise concession that is consistent with patron demographics and needs
  • Creates a customer service oriented atmosphere that promotes the game of golf and meets the needs of the members. Ensures that associates provide a high level of customer service
  • Provides leadership and vision to golf staff, building people, and preparing them for career advancement
  • Provides golf instruction through lessons and clinics to members and guests
  • Develop and coordinate golf marketing initiatives; stay current on developments in golf; speak at various clubs, educational and community functions
  • Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
  • Assures that effective orientation and training are given to each new associate. Develops ongoing training programs. coordinate assigned activities with other departments, divisions and outside agencies
  • Promotes and executes member events and daily play
  • Incorporates safe work practices in job performance

 

Qualifications

  • 5 years of increasingly responsible experience in operating golf courses, pro shops and associated facilities
  • Must be a Class A Professional Golfers' Association (PGA) member
  • Possess qualified teaching skills
  • Knowledge of Microsoft Office applications
  • Experience with computerized Packages and tee time system and knowledge of Microsoft Office applications

 

Seasonal Assistant Golf Professional – May to October

We are seeking to recruit a Seasonal Assistant Golf Professional, the successful candidate will:

  • Assisting the Golf Professional with golf lessons and classes
  • Work within the golf shops to sell merchandise; assist with stock takes and replenish stock
  • Control tee sheet operations
  • Assist with group and corporate days and scoring
  • Carrying out ball lifts
  • Issuing out and logging golf buggies
  • Washing buggies and golf services duties
  • Must have good spoken and written English
  • One to three years of similar or related experience in the golf sport
  • Single Handicap required, in year one or two of their PGA course
  • Valid driver’s license preferred
  • Previous knowledge or experience of Concept or a similar golf system
  • Excellent communication and interpersonal skills

Traditional Thai Therapists

We are currently seeking to recruit Full Time & Part Time Traditional Thai Therapists to carry out a range of Thai Massage & spa Treatments, full training will be provided.

Applicants must be of a warm, caring, intuitive, honest, flexible and adaptable nature and possesses a genuine commitment to customer service, holistic views and development of their skills within this area.

Successful candidates will be well versed in both Thai and Western therapies and philosophies and will reflect the ethos of the resort though passion for customer service and professionalism.

Main responsibilities will include::

  • Carrying out a high level standard of facials, Thai Massage and body treatments
  • Cleaning treatment rooms
  • Covering the Thai Spa reception as required

The Person

  • Strong interpersonal and communication skills
  • Excellent customer services skills

 Desirable: Previous retail sales experience a bonus

1-2 years’ experience working within a spa environment
Ability to use your initiative

This position would include working in the morning and evening shifts over the period Monday to Sunday.

 

Housekeeping Assistants (Casual Hours)

The beautifully appointed Lough Erne Resort are seeking to recruit casual hours housekeeping assistants to clean rooms and lodges at the resort.  Shifts for these positions will include working morning and evening over the period Monday to Sunday

Main responsibilities will include:

  • Cleaning, dusting, mopping approximately 9 / 10 rooms per day
  • Ensuring that the highest possible standard of cleanliness is achieved, supplies are replenished, and that our guests are made to feel at home
  • Creating renowned memorable experiences for all our guests
  • Keeping the housekeeping service area, cupboards and guest corridors clean and tidy
  • Reporting defects in the room, to ensure that our standards remain at the highest level
  • Assisting the Housekeeping team to ensure efficiency and seamless service

 

Applicants Must: 

  • Previous Housekeeping experience is desirable
  • Must have excellent attention to detail
  • Good level of both written and spoken English
  • An ability to use your initiative
  • Excellent customer services skills

 

Food & Beverage Team Waiting Team Members (Casual Hours)

Casual hours over the period Monday to Sunday (Rota basis) working a mix of morning, afternoons and evenings

Main responsibilities will include:

  • Creating memorable experiences for our guests
  • Ensuring guests are served in a prompt and professional manner at their tables
  • Ensuring guests food and beverage orders are taken and served in a timely manner
  • Clearing and cleaning tables
  • Being fully conversant in serving cocktails, drinks and food to the resort standards
  • Handling complaints in a timely and efficient manner
  • Ensuring that licensing laws, health and safety legislation is adhered to


Applicants Must:

  • Be fluent in spoken and written English
  • Excellent organisational skill
  • Excellent Customer Service Skills
  • Excellent communications and interpersonal Skills
  • Proven ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving
  • An interest in hospitality or previous bar or waiting experience 

 

For further information and an application form please contact: 

The HR Department, Lough Erne Resort, Belleek Road Enniskillen, Co. Fermanagh BT93 7ED. 

Tel: +44 (0)28 6634 5714 or email hr@lougherneresort.com for further information.  

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