CAREERS TO EXCEED EXPECTATIONS

Hotel of the Year 2017

At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.

Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first.

Need and Anticipation:

The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times.

The Best Working Conditions:

Lough Erne Resort believes in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.

You can expect excellent training and career development opportunities at Lough Erne Resort.

CURRENT POSITIONS AVAILABLE 

Reservations Agent

As a Reservation Agent, you will be the first line of inquiry for room reservations within the hotel. You will be responsible for offering excellent customer service to guests in a sales focused environment and ensure all potential guests are given information regarding resort packages by following standard resort guidelines. Though excellent communication you will convert inquiries into contracted business, respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the guest's expectation and provide prompt and efficient service while maintaining the hotels brand standards, in addition to taking deposits and updating the opera system, associated queries and confirmations

Applicants Must:

  • Experience in the leisure and hospitality sector
  • Previous experience in a reservations or telesales environment
  • Excellent organisational  and administrative skill
  • Excellent communications and interpersonal skills
  • Ability to work independently
  • Excellent communication skills, both verbal and written
  • Proven ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving
  • Flexible approach to duties and hours and a willingness to work Saturdays
  • Excellent PC skills – word, excel, opera
  • A positive, confident and determined approach
  • A high degree of self-motivation and ambition
  • Previous experience of opera would be advantageous

 

Green Keeper

To carry out routine golf course maintenance on the Faldo and Castle Hume Courses as directed by the Golf Course Manager, in accordance with the Resorts standard operating procedures and its Health and Safety

Main responsibilities will include:

  • Cut tees, greens, surrounds, fairways, rough and semi rough
  • Set up the golf course, including changing holes, moving tee markers areas in maintenance
  • Racking bunkers
  • Apply top dressing and fertilizer
  • Identify and control pests and diseases
  • Renovate worn and damaged turf
  • Weeding, planting and border maintenance
  • Driving a tractors / machinery with implements
  • Undertaking routine machine maintenance
  • Preparing machinery for use
  • Preparing machinery for storage
  • Spraying
  • Tree maintenance


Applicants Must:

  • Previous Grounds or Green keeping experience
  • Know of the game of golf
  • Green keeping qualification would be advantageous
  • Full clean driving license
  • Excellent communications and interpersonal skills
  • Ability to work independently in addition to working in a team
  • Excellent communication skills, both verbal and written
  • Ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving

 

Housekeeping Supervisor 

 Reporting to the Housekeeping Manager at Lough Erne Resort.  For a period of 6 months, 40 hours per week over the period Monday to Sunday (Rota basis, Mornings, Afternoons, Evenings) 

Main responsibilities will include:

As Housekeeping Supervisor you will join our housekeeping team to help coordinate and organise the team and ensure the delivery of exceptional standards and guest service in our luxury resort.

This hands on, proactive role will have a focus on quality, attention to detail and in developing and supporting your colleagues to achieve fantastic guest product and service standard.

You will check rooms, carry out deep cleaning, help prepare rotas and deal with guest issues as required. 

You will have excellent communication and organisational skills and be a fantastic team player; with this in mind you will have proven experience as a Housekeeping Supervisor or senior team member within a similar hotel environment or be able to demonstrate you are ready to take your career to the next level within this award-winning hotel.

Previous experience of training within housekeeping would be desirable for this role and a working knowledge of standard computer office packages is essential.

 

Housekeeping Assistants (Casual Hours)

The beautifully appointed Lough Erne Resort are seeking to recruit casual hours housekeeping assistants to clean rooms and lodges at the resort.  Shifts for these positions will include working morning and evening over the period Monday to Sunday

Main responsibilities will include:

  • Cleaning, dusting, mopping approximately 9 / 10 rooms per day
  • Ensuring that the highest possible standard of cleanliness is achieved, supplies are replenished, and that our guests are made to feel at home
  • Creating renowned memorable experiences for all our guests
  • Keeping the housekeeping service area, cupboards and guest corridors clean and tidy
  • Reporting defects in the room, to ensure that our standards remain at the highest level
  • Assisting the Housekeeping team to ensure efficiency and seamless service

 

Applicants Must: 

  • Previous Housekeeping experience is desirable
  • Must have excellent attention to detail
  • Good level of both written and spoken English
  • An ability to use your initiative
  • Excellent customer services skills

 

Chef de Partie / Commis Chef

Reporting to Executive Chef / Head Chef, Hours of work: 40 per week full time.  As a Chef De Partie / Commis Chef you will:

Work closely with the Sous and other chefs and hold a key role in day to day operation of the Resort kitchens.
The successful candidate will be passionate about working with the finest, local and freshest ingredients and in delivering quality dishes and products
You will take an organised approach to your role and prioritise effectively to ensure the smooth running of your section, whilst adhering to all haccp guidelines in addition to sharing your knowledge and supporting in the training and development of kitchen team

 

Food & Beverage Team Waiting Team Members (Casual Hours)

Casual hours over the period Monday to Sunday (Rota basis) working a mix of morning, afternoons and evenings

Main responsibilities will include:

  • Creating memorable experiences for our guests
  • Ensuring guests are served in a prompt and professional manner at their tables
  • Ensuring guests food and beverage orders are taken and served in a timely manner
  • Clearing and cleaning tables
  • Being fully conversant in serving cocktails, drinks and food to the resort standards
  • Handling complaints in a timely and efficient manner
  • Ensuring that licensing laws, health and safety legislation is adhered to


Applicants Must:

  • Be fluent in spoken and written English
  • Excellent organisational skill
  • Excellent Customer Service Skills
  • Excellent communications and interpersonal Skills
  • Proven ability to respond positively to a pressurised environment and adopt a can do and positive approach to problem solving
  • An interest in hospitality or previous bar or waiting experience

 

For further information and an application form please contact: 

The HR Department, Lough Erne Resort, Belleek Road Enniskillen, Co. Fermanagh BT93 7ED. 

Tel: +44 (0)28 6634 5714 or email hr@lougherneresort.com for further information.  

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