Lough Erne Resort

Important Message

Lough Erne Resort reopened on 17th July 2020 and on behalf of my team I want to take this opportunity to reach out to you personally to assure you that the health and safety of both our future guests and my team members is, and always has been, the top priority at Lough Erne Resort.

Whether you are planning to visit the resort for your Summer holiday or a leisure break sometime in the future, our team members are ready to welcome you with the warm Fermanagh hospitality you’ve come to expect.

This is a fluid situation and we will continue to keep this page updated, strictly adhering to government advice and continually monitoring our protocols in line with ongoing updates.

Please read the Q & A section below which will answer common questions including the wearing of face coverings by guests.

Yours in hospitality, 
Joanne Walsh
General Manager

 

Before reading our Q&A section we ask that you read our ‘Guest Care Promise’

 

Guest Care Promise

1. We will minimise time spent at reception by asking guests to check-in in advance of arrival and providing express check-out, thereby avoiding the need to visit reception.
2. We will temperature-check all staff and guests upon arrival.
3. No one will be permitted inside the hotel if they present with a temperature.
4. We will arrange the pre-booking of all experiences in advance.
5. Our new, highly trained Guest Care and Wellness Team will be on hand at all times to ensure guests are safe and comfortable during their stay with us.
6. Our Housekeeping teams will be increasing the frequency of cleaning throughout the resort. Door handles and other touch points will be cleaned regularly.
7. We will provide hand-sanitisation units throughout for use by staff and guests,
8. We will respectfully request guests to use electronic payment at all times.
9. Items such as condiments and menus will be changed to single use.
10. We will restrict the use of elevators to sole, family group and disabled guests use only.
11. We will introduce a one-way flow system for food and beverage services.
12. Guests will be allocated specific dining times.
13. We will ensure appropriate social distancing rules are maintained throughout the resort.
14. Employee facial protection will be worn during guest interaction within the resort.
15. We will not be entering your team during your stay to ensure maximum protection.
16. We will continue to monitor and update our Guest Care Promise in line with best practices and advice from the government.

 

Face Coverings and Seating 

• In line with the governments latest announcement as of Wednesday 23rd September all guests will be required to wear a face covering on entry into the resort and within all public areas until they are seated. Please respect that children and those who have a medical condition are the only persons exempt from wearing face coverings.
• All service will be provided at seated tables and there will be no standing and no service at the bar.
• You must remain seated once in the resort, apart from using the facilities.
• A maximum of six people from any number of households can be seated at a table in any of the resorts food and beverage areas. Children aged 12 and under will be discounted from the total. More than six will be permitted if they all belong to a single household.
• Face coverings should be worn to not only enter the resort but also leave the resort. 
• You are not required to wear a face covering once seated.​
  
  

Common Questions & Answers

Is the resort open?

• The resort reopened on Friday 17th July 2020
  
  

Can I transfer my booking to a future date?

• As a prospective guest you can book safe in the knowledge that you have the freedom to transfer your room reservation to a future date if you wish. If you have an existing booking, please contact our reservations department on +44(0)28 66323230 to arrange this.
• An additional charge may apply due to the choice of your requested day of the week and time of year (e.g. moving a booked midweek date to a requested weekend date).
• Please note: If you have or intend to book with a third party website such as Booking.com you will have to adhere to their booking terms and conditions, as these are outside of our control. 
  
  

What is the cancellation policy?

• Guest room reservations can cancel within 48 hours without any penalty. 
  
  

What if I am high risk?

• If you are in the Covid-19 high-risk category, we respectfully advise that you do not visit the resort in your own best interests.
• Whilst we have clear guidelines in place for the use of our facilities, including social distancing, we would ask that any guests who are at high risk understand that they do so at their own risk.
  
  

What is the cleaning procedures of guest rooms?

• During your stay the housekeeping team will not be entering your guest room in order to offer maximum protection. Should you require additional toiletries, towels or anything else please dial ‘0’ and a member of the resort team will deliver them to your guest room door. Please be advised that in addition to a range of cleaning procedures, specialist Zoono product has been applied to all surfaces within your guest room. Zoono forms an antimicrobial coating on surfaces and protects against 99.99% of germs and lasts for up to 30 days. In addition, an air sterile unit has been used to improve the air quality and help eliminate infection. Your guest room has then been sealed so that you have the confidence of knowing that no one has entered your room.
• The resort has rigorous cleaning procedures as standard throughout. As an extra precaution, we have introduced enhanced cleaning and sanitisation protocols throughout all bedrooms, public areas and back of house. Hand sanitisers are also available for all guests, customers and staff to use.
• The resort continues to follow the latest guidance from the World Health Organisation, Public Health England and the NHS, and ensuring all staff are up to date with enhanced procedures across the resort.
  
  

Will my guest room be serviced daily?

• As noted above, during your stay the housekeeping team will not be entering your guest room in order to offer maximum protection. Should you require additional toiletries, towels or anything else please dial ‘0’ and a member of the resort team will deliver them to your guest room door.
  
  

Do I have to pre-book for breakfast?

• Yes, in the interests of guest safety and social distancing you will be required to pre-book a breakfast time before your arrive to the resort. 
• Breakfast time is from 7.30am to 10.30am and bookings are allocated in 30-minute intervals with times available on a first booking basis.
• You can view the breakfast menu by clicking this link >> https://bit.ly/3g4AMMB

Is the dining and beverage facilities open?

The Blaney Bar 

• The Blaney Bar is open to both residents and non-residents on a pre-booking basis only for food and drinks.
• We are not able to accomodate walk-in business in line with our 'Guest Care and Well-Being' promise.
• The Grazing Menu is served daily between 12 Noon-10pm with table service for all beverages.
  
  

Loughside Grill

• Loughside Grill is open to both residents and non-residents.
• We are not able to accomodate walk-in business in line with our 'Guest Care and Well-Being' promise.
• The Menu is served daily between 12 Noon - 10pm with table service for all beverages.
• For bookings please phone: +44(0)28 6632 3230
  
  

The Catalina Restaurant

• The Catalina Restaurant is open to both residents and non-residents.
• We are not able to accomodate walk-in business in line with our 'Guest Care and Well-Being' promise.
• The dinner menu is available each evening from 6.30pm to 10.00pm
  
  

Afternoon Tea

• The Catalina Restaurant is available to both residents and non-residents.
• We are not able to accomodate walk-in business in line with our 'Guest Care and Well-Being' promise.
• The afternoon tea menu is served daily from 2pm to 4pm.

 

Is room service available?

• A room service menu is available to all residents within the main hotel building.
• There is a takeaway style menu available to guests staying within the resort lodges.
  
  

Is the swimming pool open?

• The infinity pool, sauna and Jacuzzi at The Thai Spa is available to residents with social distancing and increased health and safety precautions in place.
• In line with social distancing and guest care all residents are required to make a booking up to 24-hours before use to be able to use the infinity pool, sauna and Jacuzzi at The Thai Spa.
• Access is subject to limited availability and a booking must be made for the facilities.
  
  

Is the gym open?

• The gym is avaialble to residents complimentary with a booking slot to be made in The Thai Spa up to 24-hours before use.
• Access is subject to limited availability and a booking must be made for the facilities.
   

Is The Thai Spa available for spa treatments?

• The Thai Spa is open to both residents and non-residents 
• Bookings can be made via email spa@lougherneresort.com
• Treatments do not include any facial contact and when the time is right facials will be reintroduced.
• Your spa therapist will be wearing a facial shield during your treatment and we will provide a disposable facial mask for you to be able to wear. On entry to your treatment room the therapist will wash their hands and request that you do also due to best practice prevention in the spread of COVID-19.
  
  

Is the golf courses open?

• The golf courses are open and bookings are available via this link: http://bit.ly/3d5lRRg
• In line with COVID-19 tee times are sufficiently separated to respect social distancing, participants are required to keep at least 2meters from their fellow golfers and there are hand sanitisers available along with a number of other health and safety precautions.
• We wish to advise that the academy is closed until further notice. 
• Golf buggies and other golf equipment such as clubs are not available to hire until further notice. We will keep you updated on this when the time is right.
  
  

Is the golf academy and driving range open?

• The driving range is currently open and you must obey the rules in place.
• Due to COVID-19 and the need for social distancing, the golf academy is currently closed. This closure will be reviewed on an ongoing basis in conjunction with updates from the NI Executive.  
  
  

Do you have private accommodation available?

• The resort has a range of two and three bedroom self-catering lodges which are located on the grounds of the resort overlooking Lough Erne. These lodges are available to book on a self catering basis for a 3, 5 or 7 night basis.
  
  

Can I buy a gift voucher?

• Gift vouchers can be purchased online for use throughout the resort to stay, spa, golf or dine and are valid for use up to 31/12/2021. Visit: https://bit.ly/33UdyDW
• If you have a resort voucher that expires between 01/03/2020 and 31/12/2020 the resort will extend your voucher in goodwill until 30/06/2021. Full details of how to extend your voucher(s) will be provided when the resort reopens.
• Please note: those that received complimentary vouchers from the resort that expired at the end of March 2020 as part of our Christmas promotion will be able to use their voucher between 01/09/2020 and 24/12/2020.
  
  

I have a wedding or event booked, will it go ahead?

• We look forward to welcoming you to the resort and request that you kindly contact our Events Department on +44(0)28 6632 3230 if you would like to discuss your wedding or event booking.
  
  

Can I make a wedding appointment?

• Are you engaged or thinking of getting married? The wedding team would be delighted to meet with you and will be wearing facial protection for your safety and comfort. Click here to make an appointment: https://bit.ly/300cGNE
  
  

Have there been any confirmed cases within the property past or present?

• There have been no confirmed cases of COVID-19 at the resort.

Have you other questions?

Should you have any other questions please contact our reservations department on +44(0)28 66323230 and they will be happy to assist you further.

We hope you will all stay safe in these unprecedented times and take this opportunity to thank you for your valued support over the years.

We look forward to welcoming you back with the warm Fermanagh hospitality you’ve come to expect in the near future..

Stay safe and we look forward to welcoming you.

Kindest regards,
Lough Erne Resort Management Team