Lough Erne Resort

Guest Care Promise

1. We will minimise time spent at reception by asking guests to check-in in advance of arrival and providing express check-out, thereby avoiding the need to visit reception.
2. We will temperature-check all staff and guests upon arrival.
3. No one will be permitted inside the hotel if they present with a temperature.
4. We will arrange the pre-booking of all experiences in advance.
5. Our new, highly trained Guest Care and Wellness Team will be on hand at all times to ensure guests are safe and comfortable during their stay with us.
6. Our Housekeeping teams will be increasing the frequency of cleaning throughout the resort. Door handles and other touch points will be cleaned regularly.
7. We will provide hand-sanitisation units throughout for use by staff and guests,
8. We will respectfully request guests to use electronic payment at all times.
9. Items such as condiments and menus will be changed to single use.
10. We will restrict the use of elevators to sole, family group and disabled guests use only.
11. We will introduce a one-way flow system for food and beverage services.
12. Guests will be allocated specific dining times.
13. We will ensure appropriate social distancing rules are maintained throughout the resort.
14. Employee facial protection will be worn during guest interaction within the resort.
15. We will not be entering your team during your stay to ensure maximum protection.
16. We will continue to monitor and update our Guest Care Promise in line with best practices and advice from the government.