Privacy Policy

Our organisation:

• Lough Shore Road Limited
• Company Number: NI626281
• Address: Lough Erne Resort, Belleek Road, Enniskillen, County Fermanagh, Northern Ireland, BT93 7ED

Types of data we process:

As a hotel which offers event, spa and golf services, we may need to collect use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data | Contact Data | Financial Data | Transaction Data | Technical Data | Marketing and Communications Data | Aggregated Data | Special Categories of Personal Data

How is your personal data collected?

We use different methods to collect data from and about you, including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• book to stay at Lough Erne Resort;
• use any of our other services i.e. our restaurant, golf courses, spa or event rooms;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.

How we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing unsubscribe@lougherneresort.com

How we store your data securely?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How do you unsubscribe from our email marketing database?

Simply click the 'Unsubscribe' link in the footer of the e-zine you have received or email your request to unsubscribe@lougherneresort.com and we will do this for you. If you do not wish to unsubscribe no action is needed. 

Full Data Privacy Notice:

Cookies Policy

This policy outlines how we may use Cookies on our Website.

We respect your right to privacy. Any personal information which you volunteer on this website will be treated with appropriate standards of security and confidentiality.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that Cookie. Cookies are useful because they allow a website to recognise a user’s device. There are a number of different types of Cookies, each having a different purpose.

Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") which also uses Cookies. These Cookies help the website analyse how visitors to our website use the site. The information generated by the Cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website and allowing cookies to remain enabled, you consent to the processing of data about you by Google in the manner and for the purposes as set out above.

What types of Cookies may be used on this website?

Strictly Necessary Cookies: are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.

Performance Cookies: are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.

Functional Cookies: are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.

Advertising Cookies: are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.

Tailored Advertising: If you have Cookies enabled on your machine, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites.

Should you wish to opt out of Tailored Advertising please visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices/

Third Party Cookies

We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.

Cookies are used by us to enable us to improve our website and to deliver a more personalised service for you.